Book online hotel reviews

Bookonline.com is a scam site. Their reservations are phony. And even if you cancel immediately after booking, they refuse to refund. Their phone numbers go nowhere - even hung up on me. Reporting them to the FBI.

Proceeded to charge my credit card while I was explaining I did not have authorization to travel yet. Now they have to review what theyve entered and it will take 2 to 10 business days to restore the money to my credit card.

I was able to get all my questions answered. The flow I talked with was fairly quiet and I had to really listen carefully to hear him. He graciously repeated info when I asked him to repeat something fir me. He was a kind, gentle person to deal with.

The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the helpfulness, patience, and friendliness of its agents. Customers frequently highlight positive interactions, noting that representatives go above and beyond to address concerns and facilitate bookings, creating a welcoming atmosphere. However, there are occasional complaints regarding issues with third-party bookings and lack of clarity in communication, which can lead to frustration. Overall, the companys commitment to customer satisfaction stands out, though improving transparency in the booking process could enhance the overall experience.

Reservation was made. Cancelation was not explained at time of making my reservation. I called to cancel due to not being able to attend our event in. Lakeland. When I called to cancel a different agent told me I would be penalized for canceling before 2-20-2026. Not a good experience.