How ai is helping companies redesign processes

Revenue growth largely remains an aspiration, with 74 of organizations hoping to grow revenue through their AI initiatives in the future compared to just 20 that are already doing so. These numbers suggest AI is on the verge of breaking out and delivering a wide range of benefits that go far beyond efficiency and productivity improvements. Ultimately, however, success with AI isnt just about boosting efficiency or even growing revenue. Its about achieving strategic differentiation and a lasting competitive edge in the marketplace.

A financial services company is building agentic workflows to automatically capture meeting actions from video conferences, draft communications to remind participants of their commitments, and track follow-through.

In the 1990s, business process reengineering was all the rage: Companies used budding technologies such as enterprise resource planning (ERP) systems and the internet to enact radical changes to broad, end-to-end business processes. Buoyed by reengineerings academic and consulting proponents, companies anticipated transformative changes to broad processes like order-to-cash and conception to commercialization of new products.

An air carrier is using AI agents to help customers complete the most common transactions, such as rebooking a flight or rerouting bags, freeing up time for human agents to address more complex matters.

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As they turn the corner to scale, leaders are asking about ROI, safe and ethical practices, workforce readiness, and tactical, go-to-market moves. Here are some of their most common questions about digital transformation with AI.

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One-third (34) of surveyed organizations are starting to use AI to deeply transformcreating new products and services or reinventing core processes or business models. Another third (30) are redesigning key processes around AI. The remaining third (37) are using AI at a more surface level, with little or no change to existing processes. While each are capturing productivity and efficiency gains, only the first group are truly reimagining their businesses rather than optimizing what already exists.