Ai chatbot used in business
Autor: Tonya Mosley
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LEWIS-KRAUS: There has not been a lot of reporting about that relationship. Anthropic has decided over the last couple of years that they were going to pursue an enterprise business strategy. So they work with a lot of different companies, and presumably they expect these companies to follow the terms of the agreement that they have. But beyond that, its sort of out of their hands how these companies are using the systems that theyve developed.
My guest today, journalist Gideon Lewis-Kraus, spent months inside Anthropic trying to answer that question. The company is one of the most powerful AI firms in the world, valued at about 350 billion, and also one of the most secretive. It was founded by former OpenAI employees - the team behind ChatGPT - who left because they believed the race to build advanced artificial intelligence was moving too fast and could become dangerous. Gideon Lewis-Kraus is a staff writer at The New Yorker. His piece is called What Is Claude? Anthropic Doesnt Know, Either. Our interview was recorded yesterday.
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LEWIS-KRAUS: Well, their contracts with other companies and with the government stipulate that it cant be used for domestic surveillance or for autonomous weaponry. Now, of course, the issue with these systems is that once you put it into someones hands, its very hard to predict or control how theyre going to use it. So it seems to me, from the reporting weve seen from The Wall Street Journal and elsewhere, that Anthropic may have also been caught by surprise with this - that they didnt seem to have a formulated response, and they seemed as though they perhaps hadnt even known that this had been used in the Maduro raid.
MOSLEY: Your piece really lays out the tension between Anthropics safety mission and the commercial pressure that it faces. And I guess I just wonder, is this a version of that tension that you actually even expected? A - basically a standoff with the Pentagon.
This is FRESH AIR. Im Tonya Mosley. This week, the Pentagon is considering cutting business ties with the artificial intelligence company Anthropic after the company declined to allow its chatbot, Claude, to be used for certain military applications, including weapons development. At the same time, The Wall Street Journal reports that Claude was used in a U.S. operation that led to the capture of Venezuelan leader Nicols Maduro, claims Anthropic has not confirmed and has declined to discuss publicly.
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Questions and answers to the phrase, ai chatbot used in business
Question: What are the primary benefits of using an AI chatbot in business?
Answer: AI chatbots can improve customer service, automate tasks, and reduce operational costs.
Question: What are the key considerations when implementing an AI chatbot for business?
Answer: Key considerations include defining clear objectives, selecting the right platform, training the chatbot effectively, and ensuring data privacy.
Question: How can an AI chatbot be used to enhance customer experience?
Answer: AI chatbots provide instant support, personalized recommendations, and 24/7 availability.
Question: How does an AI chatbot contribute to increased efficiency in business operations?
Answer: AI chatbots automate repetitive tasks, handle a high volume of inquiries simultaneously, and reduce the workload on human employees.
Question: What are some common use cases for AI chatbots in businesses?
Answer: Businesses use AI chatbots for customer support, lead generation, appointment scheduling, and order processing.