Ai chat for customer support

Unread Message Tracking AutomationIncoming messages are automatically marked as Unread, allowing organizations to build Power Automate or workflow-based scenarios such as notifications, escalations, or follow-ups when messages are not addressed in time.

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Designed for sales, support, and service teams, the solution allows users to send and receive SMS and MMS messages without leaving the Dynamics 365 environment, ensuring fast, reliable communicationeven when customers are offline.

Dynamica SMS Customer Chat enables seamless two-way SMS and MMS communication directly from Contact, or Case (Incident) forms in Dynamics 365.Users can view conversation history, respond instantly, and manage customer interactions in a familiar interfaceeliminating the need for external messaging tools.

Sender Phone Number ManagementUsers can have multiple phone numbers associated with their profile and easily select the desired sender number directly in the chat interfaceideal for teams, departments, or regional communication.

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AI-Powered Short Replies (Optional)Accelerate response times with AI-assisted short reply suggestions, helping agents respond faster while maintaining consistent communication quality.